Info - How it works
All questions about the order process will be answered here. Learn more about shipments and taking back goods.
- Place your chosen product in the shopping basket.
- A summary of your data will be displayed after you send off your order.
- Once your order has been completed, you will receive confirmation of receipt of your order and the invoice via e-mail.
- As soon as we have received your payment, your order will be released for delivery. The delivery time given runs from the time when we receive payment.
- Deliveries within the EU and Switzerland are without extra costs. Any fees charged by the Swiss authorities are not included.
- Please make sure that you are able to accept the package on the delivery date given or provide us with a delivery address where we can always reach you.
Taking back goods:
- You may return the goods received without specifying a reason within two weeks.
- The easiest way for you to do this is to send pet-interiors a short e-mail headed “Return”.
- We will confirm receipt of your e-mail and send a shipping label to drop off the parcel at a parcel pickup station.
- Please note: The goods can only be returned in their original packaging.
- Unfortunately, we are unable to accept unstamped packages.
- The purchase price paid will be refunded at the latest within three working days of receipt of the goods.