Info - How it works
All questions about the order process will be answered here. Learn more about COD shipments and taking back goods.
- Place your chosen product in the shopping basket.
- A summary of your data will be displayed after you send off your order.
- Once your order has been completed, you will receive confirmation of receipt of your order and the invoice via e-mail.
- As soon as we have received your payment, your order will be released for delivery. The delivery time given runs from the time when we receive payment.
- Deliveries within USA or Canada are gratis.
- Please make sure that you are able to accept the package on the delivery date given or provide us with a delivery address where we can always reach you.
Taking back goods:
- You may return the goods received without specifying a reason within two weeks.
- The easiest way for you to do this is to send pet-interiors a short e-mail headed “Return”.
- We will confirm receipt of your e-mail and let you know at the same time when the package will be collected.
- Please note: the items have to be in good, resellable condition. We are not able to accept poorly packed goods which are damaged from shipping.
- Unfortunately, we are unable to accept unstamped packages.
- The purchase price paid will be refunded at the latest within three working days of receipt of the goods.